Ordering

• Once you place an order and we confirm it, that’s when the agreement is in place.
• If you’re ordering a bespoke or custom-made item, it must be paid for in full before we start making it, and it can’t be cancelled or refunded unless it arrives faulty.

Prices & Payment

• All prices are shown excluding VAT unless stated otherwise.
• For standard orders, payment terms will be agreed at the time of order.
• Bespoke orders must be paid in full upfront.

Delivery

• We’ll always give you an estimated delivery date, but sometimes delays happen — these are outside our control.
• Once your order is delivered to the address you give us, it’s your responsibility.

Returns & Faulty Goods

• If something arrives faulty or damaged, let us know within 14 days so we can arrange a return or replacement.
• If an item isn’t faulty, we can’t accept a return unless required by UK law.
• Bespoke or custom-made items can’t be returned unless faulty.

Trading & Use

• By ordering, you confirm you’re allowed to trade and resell our products if that’s your intention.
• All products must be used in line with UK laws and regulations.

Liability

• Our responsibility is limited to the value of the goods you’ve purchased.
• We’re not responsible for indirect losses or costs caused by delays or issues outside our control.
• We never exclude liability for death, personal injury, or fraud.

Law